Does this sound familiar?
You see users completing the initial steps, but they don't come back. You’re tracking some data, but you don't know where or why they’re dropping off. Revenue is stagnating, even though the product is good. Sometimes, you need an outside perspective to find the real lever for growth.
+12
YEARS OF EXPERIENCE
What the audit provides
We analyze the first steps in your SaaS using UX expertise and a trained eye for the moments where users drop off. You receive concrete actions that your team can implement immediately.
Lever #1
Personalized analysis report
Lever #2
User Activation Blueprint
Lever #3
Action plan & initial wireframes
In 30 minutes, we’ll review your onboarding flow together and show you exactly where your biggest drop-off points are.
Our process
In no time at all, we identify the biggest leaks within the first steps of your SaaS. With a trained eye for the moments that matter most, you receive concrete measures that your team can implement immediately.
Analysis: First Steps in Your SaaS
We analyze your onboarding flow step-by-step, using UX expertise, behavioral psychology, and a trained eye for the moments where users drop off. We walk through the results with you, point out the biggest leaks, and discuss potential solutions as a team—because you know your product best.
User Success Session
We bring together the people on your team who know what your users want, what they need, and what frustrates them. In a 1-2 hour session, we define user success together: where does the onboarding need to lead users so they experience the full value of your product—and stick around?
Action Plan & Initial Wireframe Sketches
Based on our analysis and session, we derive concrete next steps: prioritized, actionable, and accompanied by initial wireframe sketches for visual guidance. A clear roadmap tailored to your product and your users. And, of course, we are always happy to help if you have any questions about the next steps.
Your business after the audit
Clear roadmap
Your team knows which levers will have the biggest impact next and can get started right away.
No more guesswork
You know what your users really need. Make decisions based on real insights instead of gut feeling.
Leaks identified
You know exactly where your users are dropping off and how to fix it.
A team that speaks the same language
A shared understanding of user needs. No more internal debates based on assumptions.
The foundation for higher MRR
Onboarding that boosts activation and retention, laying the foundation for sustainable MRR growth
What sets us apart
Most teams know more about their users than they realize; they just never get to the point. We combine UX expertise with a deep understanding of marketing and growth to spot the friction points others miss. Pragmatic and ready to implement. This combination has already helped many SaaS companies.
In 30 minutes, we’ll take a look at your onboarding flow together and show you exactly where your biggest drop-off points are.
Who is the onboarding audit for?
Ideal for
- B2B and B2B2C SaaS products – regardless of the go-to-market model
- SaaS with 50+ paying customers
- teams with an annual churn rate of over 10%
Not suitable for
- SaaS with fewer than 20 paying customers – we require real user data and empirical values
- Teams that cannot free up 1-2 hours from user-facing roles for the session
- Those not prepared to give us real insight into the product and user experience
FAQ
Growth for SaaS
We aren't your typical UX agency. We think in terms of activation, retention, and MRR, combining this with a genuine understanding of design and growth. Our recommendations are based on real user data and years of SaaS experience. We don't tinker endlessly; we deliver exactly what your product needs right now so that the insights from the audit have an immediate impact.
The audit takes 1-2 weeks. During this time, we analyze your flow, conduct the user success session, and provide you with the final report including an action plan.
That depends on your objectives and the current structure of your product. In most cases, however, implementation—at least in part—by developers will be unavoidable. Therefore, you should at least have external developers available.
Ideally, you should already have your KPIs in view. This allows us to track our progress from the start, calculate goals, and identify exactly where your users are dropping off. If you don't have tracking set up yet, we are happy to assist you with the implementation.
The onboarding audit starts at €6,400. Once we understand your product and your specific situation, we will provide you with a concrete proposal.
Raving reviews
“Native Creative worked with our team to tangibly improve the user journey in our dashboard—lowering entry barriers and streamlining click paths. The collaboration was structured, and the results were immediately noticeable.”
“We have measured an extremely sharp increase in customer satisfaction (+193%) and have noticeably saved time and costs in account management.”
“(...) You exceeded our goals! You transformed complex ideas into an intuitive, impressive product. We particularly appreciate the clear structure, precise task packages, and helpful tools (...) The result exceeds all expectations!”
“We’ve never had such a cool portal before—not even Telekom has one! Your efforts have enabled us to take our portal to the next level and make it easy to win over new customers.”
“Working together was a great experience. (...) It was impressive to see how the team translated our vision into a finished design. I’m already looking forward to our next project together!”
“What we appreciated most about working together was the open dialogue. You proactively brought new ideas to the table and provided active guidance rather than just mindlessly executing what the client asked for.”
“The working relationship was trusting and pleasant. Even during difficult discussions, the agency maintained an overview and a professional perspective. This helped us significantly, especially in our internal discussions.”
“Customer-oriented collaboration, great expertise, always reliable and very professional. – Thank you!”
“The design language is one of the key drivers of Relynk's success. And all that achieved in just 3 months.”
“(...) modern, clear, and tailored to the needs of our users. The new design creates a powerful initial user experience – the content immediately leaves you wanting more!”
“Our users experience immediate success with the new onboarding! They understand the tool right away, see the value, and stay longer. Working together is definitely worth it!”
“Amira has significantly increased the efficiency of our projects. We were impressed by her excellent communication and strategic approach.”
“Super professional and reliable! Sabine & team have significantly advanced our business through UX/UI.”
