You know what isn't working
You’ve already put in the work: simplified the copy, shortened the flow, and built a new welcome screen. Something has changed, but the numbers haven't. What’s missing is a concept that addresses your users rather than relying on assumptions. Sometimes you need an outside perspective to deliver exactly that.
+12
YEARS OF EXPERIENCE
Your onboarding concept
Onboarding starts the moment someone clicks your ad and only works when the user realizes that life is harder without your product than with it. We focus your onboarding on this realization, identify your weak points, and test the concept with real users before you write a single line of code.
Lever #1
Analysis Report & Research
Lever #2
User Activation Blueprint & Onboarding Strategy
Lever #3
Validation with real users
In 30 minutes, we’ll take a look at your onboarding together and show you where your biggest growth potential lies.
Our process
No cookie-cutter solutions. We dive deep into your unique onboarding flow, identify where users are dropping off, and build a strategy that boosts your MRR.
Analysis & User Success
We analyze your onboarding flow step by step, using UX expertise, behavioral psychology, and a keen eye for the moments where users drop off. At the same time, we work with your team to define user success: where does the onboarding need to lead so that users stay? Because before we design anything, we need to understand what your users truly need.
Strategy & Onboarding Design
Based on our analysis and the defined user success, we develop an onboarding strategy tailored to your product. We build user journeys for various jobs-to-be-done and design in-app guides, checklists, and communication—all focused on activation and retention.
Implementation & Handoff
Your team gets everything it needs to build the new onboarding: ready-to-use designs, measurable KPIs, and close support during implementation. This ensures your work doesn't just sit in a drawer, but makes an immediate impact.
Your business after the transformation
Increasing MRR
Users stay in your SaaS, are activated, and upgrade, leading to sustainable MRR growth.
Informed decisions
You know what your users really need. You can make decisions based on real insights instead of gut feeling.
Leaks plugged
You know where users drop off and have specifically fixed the biggest pain points.
The team speaks one language
A shared understanding of user needs. No more internal debates based on assumptions.
Scaling without ads
Your onboarding is now working for you. More users stay, without you having to invest more in marketing.
What sets us apart
Most teams know more about their users than they realize—they just never get to the point. We combine UX expertise with marketing and growth design: we spot friction points and expectation gaps that others miss. Pragmatic analysis, ready to implement. This combination has already helped many SaaS companies.
In 30 minutes, we’ll take a look at your onboarding together and show you where your biggest growth potential lies.
Who is the Onboarding Transformation for?
Ideal for
- B2B and B2B2C SaaS products, regardless of the go-to-market model
- SaaS with 50+ paying customers
- Teams with an annual churn rate of over 10%
Not suitable for
- SaaS companies with fewer than 20 paying customers. We require real user data and empirical experience.
- Teams that cannot spare 1-2 hours from departments with user contact for the session.
- Those not prepared to give us real insight into their product.
FAQ
Growth for SaaS
We aren't your typical UX agency. We think in terms of activation, retention, and MRR—combining that with a genuine understanding of design and growth. Every decision is backed by real user data. We don't spend forever tinkering with the perfect solution; instead, we focus specifically on what your product needs. This ensures the result drives success rather than gathering dust in a drawer.
The transformation takes at least 6 weeks. Depending on the complexity of your product and the depth of the research phase, it may take a little longer – we will discuss this in our preliminary meetings.
That depends on your objectives and the current structure of your product. In most cases, however, implementation will require developer involvement, at least in part. You should therefore have access to developers, even if they are external.
Ideally, you should already have your KPIs in view. This allows us to track our progress from the start, calculate goals, and identify exactly where your users are dropping off. If you don't have tracking in place yet, we are happy to support you with the implementation.
The onboarding transformation is not a standard package – the scope depends on your product and your specific situation. Based on our experience, you can expect a five-figure investment. During our initial call, we will work together to determine what makes the most sense for you.
Raving reviews
“Native Creative worked with our team to tangibly improve the user journey in our dashboard—lowering entry barriers and streamlining click paths. The collaboration was structured, and the results were immediately noticeable.”
“We have measured an extremely sharp increase in customer satisfaction (+193%) and have noticeably saved time and costs in account management.”
“(...) You exceeded our goals! You transformed complex ideas into an intuitive, impressive product. We particularly appreciate the clear structure, precise task packages, and helpful tools (...) The result exceeds all expectations!”
“We’ve never had such a cool portal before—not even Telekom has one! Your efforts have enabled us to take our portal to the next level and make it easy to win over new customers.”
“Working together was a great experience. (...) It was impressive to see how the team translated our vision into a finished design. I’m already looking forward to our next project together!”
“What we appreciated most about working together was the open dialogue. You proactively brought new ideas to the table and provided active guidance rather than just mindlessly executing what the client asked for.”
“The working relationship was trusting and pleasant. Even during difficult discussions, the agency maintained an overview and a professional perspective. This helped us significantly, especially in our internal discussions.”
“Customer-oriented collaboration, great expertise, always reliable and very professional. – Thank you!”
“The design language is one of the key drivers of Relynk's success. And all that achieved in just 3 months.”
“(...) modern, clear, and tailored to the needs of our users. The new design creates a powerful initial user experience – the content immediately leaves you wanting more!”
“Our users experience immediate success with the new onboarding! They understand the tool right away, see the value, and stay longer. Working together is definitely worth it!”
“Amira has significantly increased the efficiency of our projects. We were impressed by her excellent communication and strategic approach.”
“Super professional and reliable! Sabine & team have significantly advanced our business through UX/UI.”
